Get in touch
Our support team handles transfer failures, refund status, bag issues, and general questions on business days.
support@getgoodiebag.com
Response time1-2 business days
CompanyGoodiebag Digital Ltd
LocationPort Harcourt, Nigeria
Support
We are here to help.
Email us about failed transfers, account questions, refund status, or account deletion. We aim to respond within 1-2 business days. Payment and payout investigations may take longer depending on banks, payment processors, and verification checks. Account deletion requests are processed within 14 days.
support@getgoodiebag.comDelete your account
You can request deletion of your Goodiebag account and personal data at any time by emailing us. We will process it within 14 days.
How to request
- 1Email support@getgoodiebag.com
- 2Subject line: "Delete my account"
- 3Include the email address on your account
- 4We confirm and complete within 14 days
What gets deleted
Your sign-in access, public display name, saved profile details, and push notification tokens, subject to legal retention requirements.
What is retained
Transaction records are kept for a minimum of 5 years as required by Nigerian financial regulations (CBN and NDPA 2023).
We may retain transaction records, claim records, payout records, fraud-prevention logs, support records, and audit records where required for legal, compliance, tax, accounting, payment processing, fraud prevention, dispute handling, or legitimate business purposes.
Looking for legal documents?
Read our Privacy Policy and Terms of Service for details on data and usage.